FAQS

• When can I move in?

  You can rent your unit from 9:00 am to 5:00 pm / Mon-Sat and 10:00 am to 5:00 pm / Sunday. You may move in from 7:00 am to 7:00 pm / Monday-Friday and 10:00 am to 5:30 pm / Sat-Sun (excluding major holidays).

• How do I know how much storage space I need?

  You can either use our Storage Calculator or call us for assistance.

• What type of documentation do I need to provide to rent a space?

  A government-issued photo ID is required (example: driver's license, state ID or passport).

• What are my move-in costs?

  One month's rent and a $22 administration fee. You will also need a lock, which we have for sale, or you may bring your own.

• Do I need to sign a long-term agreement?

  No, rental agreements are month to month.

• Are there any items I am not permitted to store?

  Storage of anything illegal (drugs, guns, etc.), flammable or toxic substances, perishable items including food, as well other attractants such as paraffin, lanolin, wool, etc., items of special or sentimental value and property in excess of $5,000 is not permitted.

• Do I need insurance for my stored property?

  We can't provide and don't require insurance, but we strongly recommend you insure your stored goods. Your stored property may be covered by your homeowner's or renter's insurance. We can also refer you to an independent insurance carrier specializing in self-storage coverage.

• Does there have to be someone in the office to let me through the security gate?

  No. When you sign your rental agreement, you will receive a unique security gate code that will give you site access during normal business hours.

• Do you sell storage supplies?

  Yes, we sell an assortment of boxes, packing materials and we sell heavy-duty locks.

• Do you have handcarts available at your facility?

  Yes, you are welcome to use our flatbed hand carts.

• How do I make a payment?

  You may pay in person, by mail or phone, or online through our website. You may also sign up to have payments automatically deducted each month from your debit or credit card.

• What forms of payments do you accept?

  Debit and credit cards with a VISA, MasterCard, Discover or American Express logo, as well as cash, checks and money orders.

• How much notice do I need to give before I move out?

  7 days written notice prior to the expiration of any month of occupancy is required to move out. In addition, rent is strictly month-to-month; we do not prorate or refund rent in the month in which the tenant vacates.